How do I return an item?
Return Policy :
A RA Number must be obtained before returning any items. Original sales receipt must accompany all returns. We accept returns for exchange within 7 calendar days after delivery of the product or a refund with a 15% restocking fee. After 7 calendar days, we may chose to offer an exchange or store credit only at our discretion. Items must be in "new, resellable, unaltered and unused condition". Definition of new, resellable, unaltered and unused condition and criteria for returnability is:
These items may not be returned:
Once an order has been placed, it may not be able to be cancelled. All office chairs and carbon furniture pieces are considered custom ordered items and are considered sold as soon as your order is placed and the customization process begins. Items are modified, painted and finished to the customers specifications and are considered custom items. All jewelry and watches are considered custom ordered pieces. Memoribilia orders may not be changed or cancelled after 24hours of placing the order.
Changes to office chairs may be handled at the discretion of RaceChairs based on the stage of production and finishing the product is currently in. We will do our best to accomiadate your requests, please contact us ASAP at (215) 896-2789 with any requests.
Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged and are not a special order.
*** ALL OF OUR OFFICE CHAIRS ARE CONSIDERED CUSTOM BUILT ITEMS ***
These are unique pieces of art and built to order, we cannot guarantee a delivery date unless expressely promised via direct contact with our customer service department. With your purchase you are agreeing to full payment at the time of order to commission the creation of a custom office chair. Items are not returnable, and may not be cancelled or refunded once the order has been placed.
For PININFARINA office chairs:
Once an officechair order has been placed from the PININFARINA line of products, it may not be cancelled or returned. Full payment is due at the time of ordering due to the special nature of these custom products. Production and shipping times are only an estimate and may be significantly delayed due to limited production nature of these products.
For RECARO office chairs:
Once an officechair order has been placed from the RECARO line of products, it may not be cancelled or returned. Full payment is due at the time of ordering due to the special nature of these custom products. Production times are only an estimate and may be significantly delayed due to normal production processes our of our control.
For RACECHAIRS built office chairs:
Once an officechair order has been placed, the full cancellation fee applies due to the painting process already started and your custom sourced seat.
The chair MAY be returned for store credit (up to our discretion) if it is going to be exchanged for another model instock and it can reuse the existing custom painted base. In the case of special circumstances where we will allow a return, a $500 restocking fee in addition to all shipping fees may apply due to the custom nature of the painting and building process. Production times are just an estimate and actual delivery time may be significantly delayed due to customs, weather, painting process, unforseen fabrication obstacles, back-order of parts or other unforseen circumstances.
Again you MUST contact us within 7 days after delivery if you intend to return ANY item back to our store to receive a RA #. Items returned to us AFTER 7 days or WITHOUT contacting us for a RA # will NOT be refunded.
The customer is responsible for all shipping costs, both original and return.
Shipping Policy :
Not all items are available for expedited shipping services despite the rate paid. All furniture and oversized items are sent via LTL or ground type services. Internal processing time may take 1-3 days. Physical delivery may take anywhere from 5 days to 15 days depending on your location and the size of the shipment, as well as holidays. Handling times varies depending on items ordered, but takes a minimum of 24 hours for any order to be processed. If your item is date critical, you must call us directly at (215) 896-2789 to place and confirm your order and delivery date. No guarantees are made for delivery date, regardless of what shipping service you select at time of order. Customer agrees to not hold RACECHAIRS responsible for any delays in delivery.
***SHIPPING DAMAGE ***
If an item is received damaged, or is incorrect, please contact Customer Support immediately. Items that are defective, damaged or incorrect will qualify for store credit, replacement or a cash refund, depending on order circumstances. For instances involving damage, the outcome of a 3rd party claim may be required before issuing a refund or a replacement. Do not discard of packing materials or damaged or incorrect item(s).
Mailing List Policy :
By purchasing from us and becoming a customer, you agree to subscribe to our monthly mailing list for updates and news. You may unsubscribe at anytime by emailing firstname.lastname@example.org with the subject of "unsubscribe". Each email new update we send has clear unsubscribe button and directions at the bottom of the email. You may manually adjust your subscribed to setting on your account page as well.
You information is stored securely in our database, we never rent, sell, lease or reveal your information. All credit card information is deleted once an order has been processed. All billing information and order history is stored securely according to our credit card and gateway processor guidelines.
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